Privacy Policy

1. About this document

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.

“We”, “us” and “our” means Print Speak Pty Ltd ABN 14 611 734 519 (PS).

You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

2. What is personal information?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

3. What personal information do we collect and hold?

We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of purchases and use of our products and services and details of enquiries or complaints you make.

We may collect information about how you access, use and interact with the website. This information may include:

1. Personal contact information – Any information that would allow us or our customers to personally contact you, such as name, job title, company name, company address, telephone number, fax number and email address, transaction history with our customers.
2. Account login information – Any information that is required for you to establish a unique account with us, or for us to give you access to your specific account profile.
3. Demographic information – Any information that describes your demographic or psychographic characteristics, such as your date of birth, age or age range, gender, geographic location, favourite products, hobbies, interests, business income, number of employees, industry or other specific information.
4. Consumer/customer feedback – Any information that you voluntarily share with us or our customers about your experience in using our or their products and services.
5. Consumer generated content – Any content that you create and then share with us and our customers, by uploading it to one of our or their websites or applications.
6. Social network information – Any information that is part of your profile on a third party social network and that you allow the third party social network to share with us or our customers.
7. Payment information – Any information that you use to make a purchase, such as your credit card details or other forms of payment.

We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.

4. Why do we collect, hold and use your personal information?

PS may collect and use your personal information for some or all of the following purposes:

1. Transactional communications – where you have a new or existing business relationship with us or our customers and there is a reasonable expectation to receive communications of a commercial nature relating to those transactions.
2. Marketing communications – where you have opted into receiving marketing communications from PS, their customers and associated products and services.
3. Customer service – to provide you with customer service, including responses to your enquiries, complaints and general feedback about our products.
4. Promotions and competitions – for promotions, giveaways, competitions, or other similar marketing campaigns.
5. Website improvement – to improve your experience on our website through automated tracking technologies.
6. Product fulfilment – to process and ship your orders, and to inform you about the status of jobs ordered through our customers.
7. Internal management purposes – to improve the service we provide or to otherwise improve our business.

5. How do we collect your personal information?

We will collect your personal information directly from you whenever you interact with us in one or more of the following ways:

1. PS website and application – Any website or application owned and operated by PS, including printspeak.com and associated sub domains.
2. PS mobile website and mobile apps – Any mobile site or application operated by PS.
3. Hard-copy forms – Including registration forms, lead capture forms or competition entry forms.
4. PS Support – Any personal information that we may collect when you interact with our integrated support feature.

We may also collect information from third parties such as social networking sites, data integrators, and our partner integrations including EFI PrintSmith Vision, Freshdesk, G Suite, Amazon Web Services, Clearbit, and Twilio.

6. How do we store and hold personal information?

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We take all reasonable technical and organisational measures to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.

We only keep your personal information for as long as it is reasonably necessary. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.

7. Who do we disclose your personal information to?

We may transfer or disclose your personal information to our related companies and external service providers so that they may perform services for us or on our behalf.

We may also disclose your personal information where we are required or authorised by law to do so, where you have expressly consented, or where we are otherwise permitted under the Privacy Act.

8. Overseas recipients

Your personal information may be accessed outside of Australia, the United States, and Europe, in any instances where we use cloud-based tools. Our third party software developers may access your personal information in connection with their providing services to us.

9. Marketing

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. You can always opt out from receiving marketing communications by following the unsubscribe instructions provided in each such communication.

When opting out, please email privacy@printspeak.com with your full name, company name, the Print Speak customer you would like to opt out of, and the type of communication to be opted out.

10. Access and correction

You may access or request correction of the personal information that we hold about you by contacting us. There is no charge for requesting access to your personal information.

We will respond to your requests in a reasonable time and will take all reasonable steps to ensure that the personal information we hold remains accurate, up to date, complete, relevant and not misleading.

11. Complaints

If you have a complaint about the way in which we have handled any privacy issue, please contact us. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact details

If you have any questions, comments, requests or concerns, please contact us at:

Email: privacy@printspeak.com
Mailing Address:
Print Speak Pty Ltd
Attention: Privacy
P.O. Box 648
Milsons Point, NSW 1565